Refund Policy
Last updated: July 2026
We want you to be genuinely satisfied with your purchase of the Northern Morocco Road Trip Guide or any other digital product from Smart Morocco Travel, operated by Kechner LLC.
Digital Products
Because our products are digital and delivered instantly upon purchase, all sales are generally final. However, we offer refunds under the following circumstances:
- Technical issues: If you experience a technical problem that prevents you from downloading or accessing your purchase, and we are unable to resolve it within a reasonable time, you are entitled to a full refund.
- Duplicate purchase: If you accidentally purchased the same product more than once, contact us for a refund of the duplicate charge.
- Within 7 days, unopened/unused: If you request a refund within 7 days of purchase and can confirm you have not downloaded or used the product, we will consider the request on a case-by-case basis.
How to Request a Refund
Email contact@smartmoroccotravel.com with your order confirmation and the reason for your request. We aim to respond within 48 hours.
Non-Refundable Situations
We do not offer refunds for change of mind after the product has been downloaded, or for dissatisfaction with travel outcomes unrelated to the accuracy of the guide at time of publication (e.g., price changes at third-party vendors, business closures, or personal travel circumstances).
Contact
Questions about this policy? Reach out at contact@smartmoroccotravel.com.
